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FAQ

Shopping

Do you have a store, can I just walk in?

We are an online store, but we love meeting fellow bra makers. You are welcome to come and visit us and buy your bra making supplies but you need to make an appointment. Alternatively, you can order via our online store. EDIT: Due to COVID we no longer accept visits or collections in store. Curbside collections will be available to clients who live close-by.

Customer Service Hours

Monday to Friday 9 am to 4 pm. Inquiries receive outside of these times will be answered the next business day.

Shipping

Can I come and collect my parcel?

Yes, if you collect it yourself and make an appointment. Unfortunately, courier companies are notorious for not arriving at the agreed time.

What shipping options do you offer?

We use The Courier Guy for shipping. Delivery in Gauteng R70, the remainder of the Country R119.99 for a Flyer Bag. We will notify you if your parcel is bigger than an flyer bag, higher shipping rates will then apply.

    When will I receive my parcel?

    We aim to ship as soon as possible, usually within 7 working days.  If you need your parcel by a specific date, kindly please advise prior to placing your order since rush shipments are not always available.

     Payment

    Can I pay by card?

    Online we use PayFast secure direct EFT.

    Returns

    How do I return a purchase?

    You may return most new, unopened items, excluding patterns within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.


    If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

    Dye work

    Do you do colour matching?

    No, we don’t. It is a specialist job. We only keep a limited range of dye in colours for our purpose.

    Hand Dyeing

    The bulk of our elastics are hand dyed on our premises.  Colours can vary slightly between different products and materials. Different materials absorb dye differently, which can cause slight colour variations.